Responsible Gaming

1

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, and outcomes from previous rounds do not determine what will happen next. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Avoid treating gambling as an investment, income source or solution to financial pressure.

Before you play, decide how much time and money you are comfortable spending. Only use money set aside for leisure after essential expenses have been covered. Never gamble with money needed for rent, mortgage payments, food, bills, education or other important commitments. Do not borrow money, use credit or sell belongings to continue gambling.

Practical ways to stay in control

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, bets and withdrawals rather than relying on memory.
• Avoid gambling when you are upset, tired, stressed, intoxicated or trying to recover losses.
• Do not increase your bets because you have lost or because you are on a winning streak.
• Treat winnings as part of the gambling experience, not as guaranteed future income.
• Keep gambling separate from essential household money and financial commitments.
• Talk openly with someone you trust if gambling is beginning to concern you.

A break can help you review your habits and decide whether gambling remains suitable for you. If you find it difficult to stop, spend more than planned or hide your gambling from others, consider using stronger restrictions or seeking professional support.

2

Account tools and safeguards

Account controls can help you manage your gambling. Depending on the features available on your account, you may be able to request or apply limits relating to deposits, wagering, losses, session time or access. Limits should be selected before you play and set at an amount that is affordable for your circumstances.

A limit is not a guarantee that gambling is risk-free. It is one part of a broader plan that may include budgeting, taking breaks and monitoring your behaviour. Read the information provided with each control carefully, including how a change takes effect and whether a reduction or increase is treated differently. If you need assistance using an account safeguard, contact customer support through the available website channel.

Taking a break or self-exclusion

If you want to stop gambling, you can request a temporary break or self-exclusion where this option is available. Self-exclusion is a stronger measure than a short break and is intended for people who want to prevent access to gambling services for a chosen period or until further review. Consider self-exclusion if you have repeatedly tried to stop, cannot stay within your limits or feel that gambling is affecting your life.

During a self-exclusion period, do not create another account or attempt to bypass the restriction. If you believe you may be at risk of gambling harm, remove gambling applications, avoid gambling-related advertising where possible and ask a trusted person to support you. Account controls may not address every form of gambling, so you may also need to consider services and restrictions that apply more broadly.

Protecting your account

• Keep your login details private and use a secure password.
• Do not allow other people to use your account or gamble on your behalf.
• Review account activity and transaction records regularly.
• Contact the website promptly if you notice activity you do not recognise.
• Keep personal and payment information secure when using shared devices.
• Do not try to avoid age, identity or responsible gaming checks.

3

Recognising gambling harm

Gambling harm can develop gradually and may affect anyone. It is not defined only by the amount of money spent. The impact on your emotions, relationships, work, health and daily responsibilities is also important. Recognising warning signs early can make it easier to change your behaviour and obtain support.

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more frequently or placing larger bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding, minimising or lying about gambling or related spending.
• Borrowing money, missing payments or experiencing financial difficulty because of gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with family, friends or colleagues about gambling.
• Missing work, study, sleep, meals or other responsibilities.
• Continuing to gamble despite negative effects on your wellbeing or relationships.
• Trying to stop or cut back but being unable to do so.

If any of these signs feel familiar, stop and review your gambling. You do not need to wait for a crisis before asking for help. Speak with someone you trust, use available account restrictions and contact a qualified gambling support service in Australia. Professional services can provide confidential advice, practical strategies and support for both people who gamble and those close to them.

If you are concerned about someone else

Gambling harm can affect partners, family members, friends and other people who share financial or personal responsibilities. Approach the conversation calmly and choose a suitable time. Explain what you have noticed without making accusations, and encourage the person to seek support. Avoid lending money to cover gambling losses or taking responsibility for managing the person’s gambling alone. You can also seek advice for yourself, even if the person who gambles is not ready to ask for help.

4

Support and safer participation

If you are in Australia and gambling is causing concern, contact a recognised gambling support service, health professional or local community service. These services can help you understand your options and develop a plan that suits your circumstances. In an emergency, or if you or someone else is in immediate danger, contact emergency services. For current support options, use reliable Australian government or health service information.

Avantgarde Casino supports a safer approach to gambling and may take steps where account activity raises responsible gaming concerns. This can include providing information, suggesting limits, restricting activity or asking questions about your circumstances. Responsible gaming checks are intended to help identify potential harm and support safer participation. They may be required before an account can be used or certain account actions can be completed.

Age and access requirements

Gambling is only for people who meet the applicable minimum legal age and eligibility requirements in their location. Do not gamble if you are underage, using another person’s account or unable to meet relevant verification requirements. Parents and guardians should use device, payment and account controls to help prevent minors from accessing gambling services. Keep gambling websites and applications away from children and do not share account credentials.

Our shared responsibility

Safer gambling is a shared responsibility. Avantgarde Casino provides information and account tools where available, but no tool can replace personal judgement or professional advice. You are responsible for making sure gambling is suitable for your circumstances, staying within your chosen boundaries and asking for help when you need it. Terms, eligibility conditions and responsible gaming information should be read before using the service.

If gambling no longer feels like entertainment, stop playing and seek support. Taking action early is a positive step, and asking for help is not a sign of weakness. Your wellbeing, financial security and relationships should always come before gambling.