Privacy Policy

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Information we may collect

When you use Avantgarde Casino, information may be collected directly from you, automatically from your device, or from service providers involved in operating the website. The information handled will depend on the services you use, the checks required for your account and your interactions with the website. We aim to collect information that is reasonably relevant to providing, securing and improving the service.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, contact details and account preferences. We may also keep records of communications with customer support, including questions, complaints, requests and other messages. This information helps us create and administer your account, respond to enquiries, provide account services and communicate important information.

Identity and verification information

Online gambling services may need to verify a player’s identity, age, location or eligibility. For this purpose, we may handle information contained in identity documents, proof of address, verification images and other documents or information requested during account checks. Verification information may also be used to prevent identity theft, account misuse, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may keep records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers and may include relevant account, payment method and transaction details. Where possible, payment providers handle sensitive payment information using their own systems and privacy practices. Transaction records help us operate accounts, investigate issues, provide support and meet legal and compliance responsibilities.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device type, language settings, approximate location, pages viewed, referring website, access times and information about how you interact with the website. Cookies and similar technologies may remember settings, keep the website secure, support account functions, understand performance and improve the user experience.

2

How we use and share information

Personal information may be used for legitimate business, service, security, compliance and support purposes connected with operating Avantgarde Casino. The purposes may include:

• Creating, maintaining and managing your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, website features and customer support.
• Checking identity, age, location and account eligibility.
• Detecting and preventing fraud, scams, collusion, money laundering, account takeovers and other misuse.
• Monitoring activity to protect players, the website and payment systems.
• Meeting legal, regulatory, tax, record-keeping and responsible gambling obligations.
• Investigating disputes, complaints, suspicious activity and breaches of website rules.
• Maintaining, testing, securing and improving website systems and services.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided relevant consent or another lawful basis applies.

Access to personal information may be limited to people, contractors and service providers who need it to perform their role. Service providers may support functions such as hosting, identity verification, payment processing, customer support, fraud prevention, analytics, communications and information security. These providers are expected to handle information appropriately and only for authorised purposes.

Information may be shared where necessary to provide a requested service, protect the website or its users, investigate suspected unlawful or prohibited conduct, process transactions, or comply with a valid legal or official request. We do not treat personal information as something to be sold casually. Disclosures should be connected with operating the service, protecting users, meeting obligations or supporting a purpose explained in this Privacy Policy.

Marketing choices

You may receive marketing messages about services, features or offers where permitted. You can choose not to receive marketing communications by using the unsubscribe option in a message, changing available account preferences or contacting us. Stopping marketing does not stop essential service communications, such as messages about security, transactions, account access or important policy updates.

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Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on, or accessed from, your device. Some are necessary for the website to function, including account access, session management, security and basic navigation. Other cookies may help us understand website use, remember preferences, measure performance or support relevant communications. Cookie use may vary depending on the page, device and features you use.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work properly, and some account or security features may be unavailable. Browser settings are controlled by you, so consult your browser provider’s instructions for information about available cookie choices.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and internal handling rules. No website, internet connection or electronic storage system can be guaranteed to be completely secure.

You should use a strong, unique password, keep account credentials private and contact support promptly if you believe your account has been accessed without permission. Do not send unnecessary sensitive information through general messages, and take care when using shared or public devices.

Retention of information

We keep personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, account activity, unresolved disputes, security concerns and legal or compliance responsibilities.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or for legitimate compliance, fraud prevention and dispute-resolution purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

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Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights regarding the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. Some requests may be subject to identity checks, legal requirements, security considerations or other valid exceptions.

How to exercise your rights

To ask for access to your data, request a correction, request deletion, or withdraw consent to marketing, contact us at support@avantgardecasino.best. Please explain your request clearly and include enough information for us to identify your account and understand what you need. For your protection, we may ask you to complete reasonable verification before providing information or making account changes.

• Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of its use.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where needed.
• Deletion: ask for personal information to be removed where it is no longer needed and no exception applies.
• Marketing consent: withdraw permission for promotional communications at any time. Essential account and service messages may still be sent.
• Privacy questions or complaints: contact support@avantgardecasino.best so the matter can be reviewed.

A request may not always be actioned immediately or in full. For example, information may need to be retained for legal, security, fraud prevention, transaction, dispute or responsible gambling purposes. If a request cannot be accepted, we will aim to explain the relevant reason in general terms. You may also have the right to raise a privacy concern with an appropriate privacy complaints body or authority in Australia.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website, with an effective date or other notice where appropriate. We encourage you to review this page periodically. Continued use of the website after an update may indicate that you have read the revised policy, subject to any rights that apply to you.